Jenzabar University

Mac will not print after password change / Held for authentication. 

NOTE: This will happen every time your Centre network password changes

Macs use a "keychain" to store login information for faster access, and when you change your Centre network password, the keychain must be updated with the new password manually. To do that, please follow these steps.

Step 1: Clear pending print jobs

1. Go to System Preferences
2. Open Printers and Scanners
3. Select Open Print Queue
4. Clear any held jobs by clicking the X beside the print job 

STEP 2: Update your stored credentials

1. Click anywhere on the desktop (This will cause the main menu to be displayed)
2. Click GO
3. Select Connect to Server
4. Enter smb://print-server
5. Click Connect
6. When prompted, enter your Centre username and password
7. Select "remember this password in my keychain"

 You should now be able to print (until the next time you change your password, at which time you will need to go through these steps again.)